The following guide provides the complete RPS LEVEL 2 process (Customer/Supplier guide).
NOTE: RPS Level 2 requires Root Cause Analysis, Corrective actions, and Acknowledgement from supplier.
Step 1 – APPROVER: Select RPS Level 2 and assign a Team leader (supplier).
Step 2 – SUPPLIER: Review the Problem definition, provide the Root Cause Analysis, and add Corrective actions.
- Locate and review RPS:
-Provide Root Cause Analysis:
- Add Corrective actions:
Step 3 – APPROVER: Grant Disposition to the Root Cause Analysis and the Corrective actions that were added by the supplier.
NOTE: Comments become mandatory for Rejected Dispostion.
Step 3.1 – SUPPLIER: Update Rejected dispositions (if any).
Step 4 – APPROVER: Close Corrective actions.
Step 5 – APPROVER: Close RPS Level 2.
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